Simone’s Travel Diary

Our dedication to inclusive travel for all never wains!

Meet our wonderful traveller, Simone. Simone loves the theatre and for some time had her sights set on attending the Trusted Travel holiday to Melbourne to see the Harry Potter and the Cursed Child stage show.

Booked in to attend in early 2021, Simone along with the rest of the group, had her hopes dampened when the holiday was cancelled due to COVID-19. The borders were closed and the show was put on hold. With strong optimism that the situation would improve by the end of the year, the Trusted Travel trip was rescheduled to December.

But the bumpy road was not over yet for Simone. Due to the lack of travel occurring, all airlines had their Airbus A380s grounded and only Boeing 747s were being used. This was not good news; Simone’s chair was too big for the storage requirements in the 747s. Simone could not fly to Melbourne!

Unwilling to have Simone’s hopes dashed again, the Trusted Travel Consultants got their thinking caps on and discovered the XPT ran from Yass to Southern Cross Station in Melbourne. Being from Canberra, Simone could get herself to Yass! Trusted Travel’s amazing and dedicated travel guide Ida then had a car arranged, drove to Yass from Wollongong to meet Simone and they both boarded the XPT bound for Melbourne!

Simone had an incredible time and enjoyed every moment of the show and her holiday in Melbourne. Everyone was over the moon that this was made a possibility for Simone.

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Terms and Conditions

Orders

Please read these Terms carefully before placing an order for any products.

By placing an order for Products you agree to these Terms.

We will be deemed to have formally accepted your offer of purchase when the merchandise order form has been received.

Each order accepted by us will be a separate and binding agreement between you and Trusted Travel for the supply of the relevant Products in accordance with these Terms. You must provide accurate and current information when ordering your Products. You are responsible for checking the size, options, colours, materials and other relevant information that you submit with your order. By submitting an order, you represent that all Products, sizes, quantities and component variables listed in the order are correct.

Your legal rights

Your purchase of Products will be subject to certain laws including, without limitation, the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth) (ACL).

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms is to be read or applied so as to exclude, restrict or modify any guarantee or other right or remedy in the ACL or other law which cannot by law be excluded, restricted or modified.

Pricing and taxes

Prices are as shown on this website.

Trusted Travel reserves the right to change the prices of Products at any time without notice to you. The price displayed at the time that you place your order will continue to apply to you even if the price changes before your order is accepted by us.

Prices will be displayed in Australian dollars.

Cancellation

If you change your mind on your order, you should let Trusted Travel know as soon as possible. If not, you may be liable to pay for the order. Trusted Travel will assess each order cancellation individually and will contact you with a decision.

Except to the extent required by the ACL or other applicable law, we will not be liable to you, or any other person, for any loss, damage, cost or expense suffered or incurred due to order information being incomplete or inaccurate.

Payment methods and terms

The Disability Trust will use the information you supply in the Trusted Travel merchandise order form to create a debtor ID. The Disability Trust accepts the following payment methods: BPAY, EFT. Cheque, money order, credit card, cash and direct debit. All invoices are payable as per the terms stated on the invoice received. Please contact the accounts department on 02 4255 8000 or email ar@disabilitytrust.org.au for invoice or statement enquiries.

As part of agreeing to these terms and conditions, you agree to have understood the application process for a credit account to be opened with The Disability Trust. You also confirm that the information provided in the Trusted Travel Booking Form is true and correct.

You understand that if there is any default by the Participant and/or Organisation in making payment to The Disability Trust, the information collected in this Agreement together with the information as to the amounts claimed by The Disability Trust to be owing and any related information may be accessed by The Disability Trust and their employees.

You acknowledge that full payment of any debt must be made within the terms as set out above.

You understand that the supply of goods and/or service/s to the Participant may be refused if any particulars requested by The Disability Trust are not provided by the Participant and/or Organisation or if these terms are not agreed to by the Participant and/or Organisation.

You acknowledge that The Disability Trust has requested the Participant and/or Organisation to let The Disability Trust know immediately in writing of any change to the account information. The Participant and/or Organisation acknowledges having been advised by The Disability Trust that Participant and/or Organisation is entitled to access the account information from time to time and require The Disability Trust to take all reasonable steps to ensure that all such information is accurate, complete and up to date.

Gift cards can be used to pay toward your Disability Trust account, Trusted Travel holiday or Trusted Travel merchandise. Gift card only valid for payment to Disability Trust if paid in full by purchaser. If gift card is unpaid, value attached to gift card will not be honoured.

Returns and refunds

You should check your Products as soon as you receive them and ensure that the order has been filled correctly and the Products are not damaged or faulty.

If Products supplied to you are damaged or faulty or are not the Products you ordered, you must contact and inform us as soon as possible. Gift cards cannot be refunded. The amount purchased on the gift card will be applied to your account with The Disability Trust and cannot be exchanged for cash.

We will refund Products that were damaged or faulty at the time of supply to you.

Please return the product/s to us in the original condition within 10 days of receipt, and we will assess your return request, and if appropriate, replace or refund your purchase.

All returns should be sent with supporting documentation in original or appropriate packaging to:

Trusted Travel
Level 1, 5 Edney Lane
Coniston, NSW 2500, Australia

General

We reserve the right to amend these Terms at any time. Any amendment will take effect from the time that it appears on this website.