Our Commitment to COVID Safe Operations 2021

At Trusted Travel, we have been working hard to create a road map for a COVID Safe return for our supported holidays, and will be taking a very cautious, careful and staged approach to the return of our supported holidays. This means some holidays and destinations may be back earlier than others as we try to ensure the safety of everyone. Our primary goal is, and always has been, to ensure the safety, health and well-being of our participants and staff.

Whilst to date Trusted Travel have had NO confirmed cases of COVID-19, this does not mean that we will become complacent and we will continue to take all reasonable steps to protect everyone.

We will continue to monitor all government health advice daily, and this will help to frame our decision on whether to travel prior to departure on our supported holiday.

As part of Trusted Travel’s commitment to COVIDSafe operations:

Activities and businesses part of the Trusted Travel holiday package will have an identified COVIDSafe plan that is reviewed and safely meets the needs of vulnerable participants.
We will assist to ensure appropriate social distancing of 1.5 metres for participants at all times, including but not limited to when in vehicles, at meal times and during holiday activities.
Accommodation will allow for at least 4 square metres per person in each room and common area.
Support and regular encouragement will be provided for regular hand sanitation with soap and water. We will have hand sanitiser available with our staff at all times.
Health and well-being checks will be undertaken to ensure no unwell participants or staff travel with the group, including a temperature checks prior to departure and whilst on holidays.
Our staff are appropriately trained in infection control policy and procedures, including risk management relating to COVID-19.
Adequate PPE will be available for use by staff or participants in case of infection or an identified positive case of COVID-19.
Appropriate cleaning products will be available for wiping down of hard surfaces and regular touch points as required.
Staff and participants are encouraged to download COVID-19 app to their personal phone device where possible.
Staff and participants are encouraged to vaccinate against COVID-19 where possible.

Vaccination

It is not a mandate of Trusted Travel nor The Disability Trust to be vaccinated in order to travel. We will not require proof of vaccination in order for you to travel but we do respect the health orders and how they may impact your time away. If you would like to provide proof of your vaccination, we will accept it and we will support participants to check in and out of public venues if required. Send us a screenshot of your Medicare App or copy of your COVID-19 vaccination record from the National Immunisation Register and we will save it for you.

If you aren’t willing to provide proof, that’s ok too. We will ask you to show your proof of vaccination at the point of check-in and, if this can’t be produced, we will work with you to explore options to travel within public health guidelines. Please note that if we can’t effectively support you in the community due to your vaccination status though, we may have to cancel your booking and you may not be entitled to a refund.

If you have hesitancy about providing proof of vaccination, please contact us for assistance, we’re more than happy to discuss with you how we can move forward and give you that special holiday experience.

If you have any questions about a listed or desired experience.

Trusted Travel acknowledges the traditional custodians of the Country on which we provide services. We recognise the strength and intergenerational resilience of Elders and honour the culture and knowledge of community leader’s past, present and emerging.

NDIS Provider number: 4050001881

Terms and Conditions

Orders

Please read these Terms carefully before placing an order for any products.

By placing an order for Products you agree to these Terms.

We will be deemed to have formally accepted your offer of purchase when the merchandise order form has been received.

Each order accepted by us will be a separate and binding agreement between you and Trusted Travel for the supply of the relevant Products in accordance with these Terms. You must provide accurate and current information when ordering your Products. You are responsible for checking the size, options, colours, materials and other relevant information that you submit with your order. By submitting an order, you represent that all Products, sizes, quantities and component variables listed in the order are correct.

Your legal rights

Your purchase of Products will be subject to certain laws including, without limitation, the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth) (ACL).

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms is to be read or applied so as to exclude, restrict or modify any guarantee or other right or remedy in the ACL or other law which cannot by law be excluded, restricted or modified.

Pricing and taxes

Prices are as shown on this website.

Trusted Travel reserves the right to change the prices of Products at any time without notice to you. The price displayed at the time that you place your order will continue to apply to you even if the price changes before your order is accepted by us.

Prices will be displayed in Australian dollars.

Cancellation

If you change your mind on your order, you should let Trusted Travel know as soon as possible. If not, you may be liable to pay for the order. Trusted Travel will assess each order cancellation individually and will contact you with a decision.

Except to the extent required by the ACL or other applicable law, we will not be liable to you, or any other person, for any loss, damage, cost or expense suffered or incurred due to order information being incomplete or inaccurate.

Payment methods and terms

The Disability Trust will use the information you supply in the Trusted Travel merchandise order form to create a debtor ID. The Disability Trust accepts the following payment methods: BPAY, EFT. Cheque, money order, credit card, cash and direct debit. All invoices are payable as per the terms stated on the invoice received. Please contact the accounts department on 02 4255 8000 or email ar@disabilitytrust.org.au for invoice or statement enquiries.

As part of agreeing to these terms and conditions, you agree to have understood the application process for a credit account to be opened with The Disability Trust. You also confirm that the information provided in the Trusted Travel Booking Form is true and correct.

You understand that if there is any default by the Participant and/or Organisation in making payment to The Disability Trust, the information collected in this Agreement together with the information as to the amounts claimed by The Disability Trust to be owing and any related information may be accessed by The Disability Trust and their employees.

You acknowledge that full payment of any debt must be made within the terms as set out above.

You understand that the supply of goods and/or service/s to the Participant may be refused if any particulars requested by The Disability Trust are not provided by the Participant and/or Organisation or if these terms are not agreed to by the Participant and/or Organisation.

You acknowledge that The Disability Trust has requested the Participant and/or Organisation to let The Disability Trust know immediately in writing of any change to the account information. The Participant and/or Organisation acknowledges having been advised by The Disability Trust that Participant and/or Organisation is entitled to access the account information from time to time and require The Disability Trust to take all reasonable steps to ensure that all such information is accurate, complete and up to date.

Gift cards can be used to pay toward your Disability Trust account, Trusted Travel holiday or Trusted Travel merchandise. Gift card only valid for payment to Disability Trust if paid in full by purchaser. If gift card is unpaid, value attached to gift card will not be honoured.

Returns and refunds

You should check your Products as soon as you receive them and ensure that the order has been filled correctly and the Products are not damaged or faulty.

If Products supplied to you are damaged or faulty or are not the Products you ordered, you must contact and inform us as soon as possible. Gift cards cannot be refunded. The amount purchased on the gift card will be applied to your account with The Disability Trust and cannot be exchanged for cash.

We will refund Products that were damaged or faulty at the time of supply to you.

Please return the product/s to us in the original condition within 10 days of receipt, and we will assess your return request, and if appropriate, replace or refund your purchase.

All returns should be sent with supporting documentation in original or appropriate packaging to:

Trusted Travel
Level 1, 5 Edney Lane
Coniston, NSW 2500, Australia

General

We reserve the right to amend these Terms at any time. Any amendment will take effect from the time that it appears on this website.